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user77095
Level 2
January 9, 2025
Solved

Journey stuck in republishing

  • January 9, 2025
  • 1 reply
  • 508 views

We identified a big change that we needed to make to the creative assets for one of our journeys. Becasue it was just the creative assets and because we had another version currently being worked on (meaning I could not create a new version) I decided to make the update directly in live journey. It is a multi-email journey and I updated two of the 12 emails and then "saved the journey". This has now been republishing for over an hour+. I have seen it go live then begin republishing several times now which makes me think it is in some sort of doom loop. I don't see and options for checking if there are any errors, I can't stop the process and I'm not sure what actions I should take next.

Has anyone dealt with this or does anyone have any recommendations for something like this? 

Best answer by DavidKangni

@user77095 

 

I will suggest to open a ticket with Adobe Support. I think there are a clear warning to not update live journeys.

You can close to new entrances in case you can't stop the journey but keep in mind the profiles which are already in the journey will get the old version.

 

 

 

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
January 10, 2025

@user77095 

 

I will suggest to open a ticket with Adobe Support. I think there are a clear warning to not update live journeys.

You can close to new entrances in case you can't stop the journey but keep in mind the profiles which are already in the journey will get the old version.

 

 

 

David Kangni
    U
    user77095Author
    Level 2
    January 10, 2025

    Thanks David, I have an open ticket and an escalation 


    What clear warning are you referring to. The UI for AJO clearly states that you can make content updates (except personalization attributes) within live journeys. And there were no warnings when I posted the new content nor when I hit save. Here is what I was looking at

     

     

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