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Andrea_Varela91
Jun 21, 2024 10:17 PM UTC
Solved

Journey global report is not working

Hi! I wanted to try this new feature in one of my active journeys, but an error keeps popping up saying:

"There was a problem loading your project. Please refresh the page and try again".

I did that, but nothing happened and there is no way to go back to the other view. What can I do?

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SatheeskannaK
SatheeskannaKAccepted solution
Adobe Champion, Community Advisor, UG Leader
Jun 22, 2024 5:15 AM UTC

@andrea_varela91 Take a look at this documentation on the prerequisites for accessing the new reporting interface. As a workaround, if you click on the journeys under the Journey management should take you back to where you were earlier.

Thanks, Sathees
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2 replies

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
Jun 22, 2024 5:15 AM UTC

@andrea_varela91 Take a look at this documentation on the prerequisites for accessing the new reporting interface. As a workaround, if you click on the journeys under the Journey management should take you back to where you were earlier.

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Thanks, Sathees
    Andrea_Varela91Author
    Jun 24, 2024 4:32 PM UTC

    Thanks! 

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