Journey

Hi @ajo_wisdomchase,

A) Is the Exit Criteria in the Journey evaluated on a daily basis, and if so, at what specific time of day is it evaluated?

[David] the profiles exit the journey as soon as the exit criteria is met. If you're using an unitary event or streaming audience it will happen in near real time. If you're using a batch audience then it will wait for the evaluation.

B) When a customer meets the exit criteria, do they exit the Journey immediately, regardless of which step they are currently in?

[David] Yes, The criteria are evaluated at every step of the journey.

C) If a customer qualifies for the Audience to enter the Journey but simultaneously meets the exit criteria, will they exit the Journey immediately without progressing through any steps of the Journey?

[David] The customer will exit after the first activity.

You can find more details on the documentation https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/journey-properties#exit-criteria

Thanks,

David