Is there any APIs available for update the existing profile attributes in AEP

Forum|Forum|1 year ago
February 29, 2024
2 replies
1953 views

Hi there,

can we update profile data by using APIs in AEP?
if yes, can you please provide related docs?

for example, I have a profile and want to update an attribute's value of the profile.

"profile": {

"person": {

"name": {

"courtesyTitle": "Mr.",

"firstName": "Vivek",
}
}
}

I assume that it should be done by merge policy but it seems it's not working somehow.

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Best answer by Mohan_Dugganab

You can refer to this thread where a similar ask was posted https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/can-i-update-profile-or-trigger-event-using-restful-api/td-p/657183

SatheeskannaK

Community Advisor

@vivek777 API-triggered campaigns shouldn't be used to update the attributes of the profile. Except for the namespace (ex. email) other attributes (ex. firstName) are all allowed to be used for contextual personalization in a message. Here is the note from the documentation,

Unlike profile-enabled events, the contextual data passed in the REST API is used for one-off communication and not stored against profile. At maximum, profile is created with the namespace details, if it was found missing.

Thanks, Sathees

V

vivek777Author

Level 2

Hi,

I have created a journey and triggered this when a user qualifies for a segment, 1st time it's working fine like getting a mail but when a user enters again in this segment it's not working.

How does audience qualification work and how can I update the profile attribute for the same profile?

SatheeskannaK

Community Advisor

@vivek777 When you use audience qualification activity you will have to consider a few things mentioned here,

It is likely that you are utilizing batch processing, which will require approximately 24 hours for evaluation. If you have adhered to all the instructions provided in the preceding important notes section and are still encountering issues, provide information regarding the audience criteria and the update activity being utilized.

Thanks, Sathees

Mohan_Dugganab

Adobe Employee

Update is not feasible but a new profile will be created if the "Create new profiles" option is selected.

In essence, among the millions of transactional messages intended for known recipients, there may arise a need to send some to unknown individuals. For example, if a user attempts to reset their password without having previously created a profile with your platform. In such cases, this capability proves invaluable.

Opting for profile creation prompts AJO to generate the profile

Unknown profiles are created in the AJO Interactive Messaging Profile Dataset dataset, in three default namespace (email, phone and ECID) respectively for each outbound channels (Email, SMS and Push).