In Campaign Report "clicks" are not getting reflected

Hello Journey Optimizer Community, In Campaign Report "clicks" are not getting reflected, kindly help me how to troubleshoot this.

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Best answer by IvanMi1

@akramh - did you make sure when creating the email campaign that "track clicks" was turned on?

Additionally, you can confirm if links or buttons are set for tracking when authoring the content and selecting the links panel:

If both are set correctly, and you are just missing values in reporting, then a support ticket is the best course of action.

Community Advisor

If the clicks are not reflected in the reports, you may need to open a support ticket.

Thanks,

David

David Kangni

Accepted solution

Adobe Employee

@akramh - did you make sure when creating the email campaign that "track clicks" was turned on?

Additionally, you can confirm if links or buttons are set for tracking when authoring the content and selecting the links panel:

If both are set correctly, and you are just missing values in reporting, then a support ticket is the best course of action.

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