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Silvio6
Silvio6
Level 5
June 6, 2025
Solved

In App audiences

  • June 6, 2025
  • 2 replies
  • 554 views

Hi, when using Audiences for In-App messaging in AJO, are only Edge audiences supported, or can other audience types be used as well?

Best answer by AJODev

Hello @silvio6 ,

 

The In-App message will work only for Edge audience as those contain edge attributes.

Any audience with Batch or streaming doesn't have edge attributes so it doesn't work. 

Try to update a profile with edge attribute and try testing it.
https://experienceleague.adobe.com/en/docs/experience-platform/destinations/ui/activate/activate-edge-profile-lookup#:~:text=Step%204%3A%20Look%20up%20the%20profile%20attributes%20on%20the%20edge,-By%20now%20you

 

Thanks

AJODev

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
June 6, 2025

Corrected response. All the audience types are not supported for the In-App channel.

Thanks, Sathees
Silvio6
Silvio6Author
Level 5
June 6, 2025

we've been trying with Batch and Streaming audiences and didn't work, but when we tried with Edge, it worked.

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
June 6, 2025

Now I realized that In-App message won't wok on batch audiences due to audiences won't get evaluated in real time. Ideally, for streaming audiences, data should be captured almost near real time, and it should work if someone keeps the app open for a few minutes.

Thanks, Sathees
A
AJODevAccepted solution
Level 4
June 6, 2025

Hello @silvio6 ,

 

The In-App message will work only for Edge audience as those contain edge attributes.

Any audience with Batch or streaming doesn't have edge attributes so it doesn't work. 

Try to update a profile with edge attribute and try testing it.
https://experienceleague.adobe.com/en/docs/experience-platform/destinations/ui/activate/activate-edge-profile-lookup#:~:text=Step%204%3A%20Look%20up%20the%20profile%20attributes%20on%20the%20edge,-By%20now%20you

 

Thanks

AJODev

Silvio6
Silvio6Author
Level 5
June 7, 2025

Thanks. I've created an In App campaign with an Edge Audience but still not working. Anything else I must know when adding Edge Audiences to In App campaign? Thanks.

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