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HardikJa
Level 2
June 18, 2024
Solved

Failed Individual Journeys - AJO

  • June 18, 2024
  • 1 reply
  • 1558 views

In AJO for any particular journey we see an Indicator “Failed Individual Journey” in the view report. I want to know what does this mean specifically ?

Whether the person has entered the journey and has exited for some reason (what reasons that can be) ? or whether the person could not enter the journey and the journey was not executed for him (Again what reasons that can be) ?

 

Can anyone please clarify this.

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Best answer by Mohan_Dugganab

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/global-report/journey-global-report

Failed individual journey is the total number of individual journeys that were not successfully executed.

 

You will find the error reasons in the journey reports too https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/global-report/journey-global-report#action-error 

1 reply

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
June 18, 2024

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/global-report/journey-global-report

Failed individual journey is the total number of individual journeys that were not successfully executed.

 

You will find the error reasons in the journey reports too https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/global-report/journey-global-report#action-error 

H
HardikJaAuthor
Level 2
June 18, 2024

"Failed individual journey is the total number of individual journeys that were not successfully executed." this statement is a bit confusing

Can you tell me, Whether the person entered the journey and the journey failed for him at some point or the person could not enter the journey because of some issue.

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe Employee
Adobe Employee
June 21, 2024

person entered the journey and the journey failed for him at some point 

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