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trojan_horse
Level 3
Dec 19, 2023 5:05 PM UTC
Solved

Exclude profiles who have been sent an email

We have an urgent ask, so any quick replies will be appreciated. 

 

We have a journey that starts with segment qualification and has a profile cap. Audience that are in the range of the cap receive an email and the rest exit the journey. 

 

The journey evaluates on a daily basis and we'd like to understand how to exclude the profiles from receiving an email if they've already received the same email before. 

 

Thanks!

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ShashiChAccepted solution
Level 3
Dec 19, 2023 5:51 PM UTC

You can use inSegment function to exclude/include at journey level using expression editor for condition checks.

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6 replies

shashi_c23
Level 2
Dec 19, 2023 5:28 PM UTC

All AJO Email tracking data stores in the schema 'AJO Email Tracking Experience Event Schema' as a time series record which gives granular data on clicks, hard/soft bounce delivered status etc. etc. and it has email address and journey details as well. 

 

So if you a create an audience using these event details, these audiences(who received email from this journey) can be excluded from the main audiences built before.

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trojan_horseAuthor
Level 3
Dec 19, 2023 5:49 PM UTC

Is there a way to exclude the audience at the journey level instead of the audience level? Our journeys will re-evaluate before the audience qualification gets updated

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ShashiChAccepted solution
Level 3
Dec 19, 2023 5:51 PM UTC

You can use inSegment function to exclude/include at journey level using expression editor for condition checks.

Translate
    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe Employee
    Adobe Employee
    Dec 19, 2023 5:38 PM UTC

    @trojan_horse 

    you can create a batch segment leveraging the attributes from message feedback event schema and accordingly suppress it, within the journey.

    This schema / dataset contains the message delivery logs.

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      trojan_horseAuthor
      Level 3
      Dec 19, 2023 5:50 PM UTC

      Is there a way to exclude the audience at the journey level instead of the audience level? Our journeys will re-evaluate before the audience qualification gets updated

       
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