Email

Forum|Forum|1 year ago
August 7, 2024
2 replies
1059 views

Hi,

Does Ajo offer an option for setting up auto-reply or auto-response?

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Best answer by SatheeskannaK

@ajo_wisdomchase @pradeep_kumar_srivastav AJO has a forward email feature that can be used for this purpose. Take a look at this documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/configure-email/email-settings#forward-email

Pradeep_Kumar_Srivastav

Community Advisor

Hi @ajo_wisdomchase , I don't think this is available in AJO. Please have a look at the below workaround in ACC and see if this can be done for AJO as well.

https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-22514

SatheeskannaK

Accepted solution

Community Advisor

@ajo_wisdomchase @pradeep_kumar_srivastav AJO has a forward email feature that can be used for this purpose. Take a look at this documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/configure-email/email-settings#forward-email

Thanks, Sathees

Pradeep_Kumar_Srivastav

Community Advisor

Thanks @satheeskannak The suggested approach is sound, however, the limitation of using a forward email address outside of Adobe's subdomains introduces a potential risk to user trust in the authenticity of auto-responses. So this is something to think about beforehand. @ajo_wisdomchase

Thanks!

SatheeskannaK

Community Advisor

@pradeep_kumar_srivastav I don't foresee any authenticity issues on this as the forwarding happens in the backend customers wouldn't be knowing it.

Thanks, Sathees

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