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Michael_Soprano
Michael_Soprano
Level 10
Mar 20, 2024 10:16 AM UTC
Solved

dynamic outbound channel recommendation

Hi, 

 

Is there any feature in AJO which takes into account customer profile from AEP, ctr, open rates and recommends which outbound channel to use in order to contact customer? 

 

Thanks 

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SatheeskannaK
SatheeskannaKAccepted solution
Adobe Champion, Community Advisor, UG Leader
Mar 20, 2024 2:30 PM UTC

@michael_soprano At present, AJO does not provide any OOTB functionality that suggests outbound channels for customer interaction.

Thanks, Sathees
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2 replies

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
Mar 20, 2024 2:30 PM UTC

@michael_soprano At present, AJO does not provide any OOTB functionality that suggests outbound channels for customer interaction.

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Thanks, Sathees
IvanMi1
Adobe Employee
IvanMi1Adobe Employee
Adobe Employee
Mar 20, 2024 2:48 PM UTC

Hi @michael_soprano I'm going to reach out to you to discuss with some colleagues on the product side. These are definitely use cases we are looking at. 

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