Custom alert for bounce email and the time to specific Stakeholder | Adobe Higher Education
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gengaipandi03
Level 4
August 6, 2025
질문

Custom alert for bounce email and the time to specific Stakeholder

  • August 6, 2025
  • 2 답변들
  • 425 조회

As of now, we can see the custom alerts possible through admin console. However, we dont see any option to create a custom alert using any one bounce. We need the column details like who is bounced back, reason for bounce, journey name, timestamp. Can we able to use custom alert option for the above requirement. if so, please share the step by step 

  1. Navigate to the developer console.
  2. Add events to your project.
  3. When adding events, specify the type of events you're interested in. If you want notifications for events in AEP, choose platform notifications.
  4. Further, select the specific event types, such as failure or success.

When we follow the above steps, i can see standard alert only. how do we create custom alert for a dataset which we created ourself. 

2 답변

Mayank_Gandhi
Adobe Employee
Adobe Employee
August 6, 2025

@gengaipandi03 Admin Console and AEP Alerts UI let you manage and subscribe to a set of predefined alert types—mainly around system events, data ingestion, journeys, etc. You can subscribe to dataflow, segment, journey, or query alerts, including for failures and successes.These alerts do not natively support custom payloads or arbitrary dataset field/triggers.
one way could be, Ingest your bounce records into this dataset, create a scheduled query and in Query UI, subscribe to query run success/failure, or results with data.
 

https://experienceleague.adobe.com/en/docs/experience-platform/observability/alerts/rules?lang=en

https://experienceleague.adobe.com/en/docs/experience-platform/query/ui/monitor-queries?lang=en#alert-subscription
https://.adobe.com/en/docs/experience-platform/observability/alerts/overview?lang=en

gengaipandi03
gengaipandi03작성자
Level 4
August 7, 2025

Thanks for the confirmation, we already created a new dataset and enable to destination. 

Mayank_Gandhi
Adobe Employee
Adobe Employee
August 12, 2025

@gengaipandi03 so is it sorted now?

Level 3
August 8, 2025

HI @gengaipandi03 ,

 

are you a CJA user? In CJA, you can create customized alerts. You can select metrics and dimension and define a condition to build an alert. If the conditions are met, an alert will trigger and you will receive an email. But as far as I am aware, this is a CJA feature only.

 

Here is the docummentation: https://experienceleague.adobe.com/en/docs/analytics-platform/using/cja-components/alerts/alert-builder

 

Best Regards,

Filipe Freitas

gengaipandi03
gengaipandi03작성자
Level 4
August 12, 2025

We dont have cja from our sandbox.