Copying journey from one sandbox to another throwing error

Question

Hi All,

When I am trying to copy a journey from one sandbox. The journey is getting created in the destination sandbox but with below error.

PFB the error details.

{
"error": [
{
"path": "/inline-messages/validation"
},
{
"0": "BU35eFnyoFA9MYOn4EGzwuBXaIzrYSDS"
},
{
"type": "https://ns.adobe.com/aep/errors/JOMAL-1004-404"
},
{
"title": "Resource Not Found."
},
{
"sandboxName": "prod"
},
{
"sandboxId": "missing"
},
{
"imsOrgId": {organization _id}
},
{
"serviceId": "message-authoring-service"
},
{
"errorCode": "JOMAL-1004-404"
},
{
"invokingServiceId": "voyager_ui"
}
],
"originalError": "{\"path\":\"/inline-messages/validation\",\"request-id\":[\"{reqId}\"],\"type\":\"https://ns.adobe.com/aep/errors/JOMAL-1004-404\",\"title\":\"Resource Not Found.\",\"status\":404,\"report\":{\"tenantInfo\":{\"sandboxName\":\"prod\",\"sandboxId\":\"missing\",\"imsOrgId\":\"{organization _id}"}},\"error-chain\":[{\"serviceId\":\"message-authoring-service\",\"errorCode\":\"JOMAL-1004-404\",\"invokingServiceId\":\"voyager_ui\",\"unixTimeStampMs\":1690284550672}]}"
}

Anuhya-Y · Accepted Answer

Hi @anuhya-y ,

While referring to this documentation

I came to know that profile settings, identity fields and namespaces wont be copied while using import/export API. Is this the correct understanding? Do we need to manually create identity namespace and fields every time if we are importing a schema from one sandbox to another?

Thanks

Sankar

@sr10 If identity namespace and fields are already available in destination server then no need to create these while importing schema.

SatheeskannaK · Answer

@sr10, Have you created a channel surface on the destination environment you're copying the journey?

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