Hi Experience League Community,,
I am trying to configure WhatsApp API credentials in
Adobe Journey Optimizer (AJO). When I enter my API Token
and Business Account ID, I get the following error:
"(#100) Tried accessing nonexisting field
(owned_whatsapp_business_accounts)"
Thanks
The error occurs because AJO is calling Meta's API with an ID that isn't recognized as a Business Manager ID, the owned_whatsapp_business_accounts field only exists on a Business object, so if you enter any other id instead, Meta throws exactly this "(#100) nonexisting field" error.
To fix it, go to business.facebook.com/settings and grab the Business ID from the Business Info section at the top of the page (not the WhatsApp Business Account ID). Pair this with a System User access token — generated from a system user that has admin access to that Business.
Also double-check the token includes right scopes, and that the system user is assigned to the Business itself (not just the WABA) under Business Settings → Users → System Users.
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