Skip to main content
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Mayank_Gandhi
Mayank_GandhiAccepted solution
Adobe Employee
Jul 31, 2025 3:15 PM UTC

@michael_soprano  try leveraging Frequency Capping, When you apply ruleset to multiple journeys, you can prevent a customer from entering a journey if they're already enrolled or scheduled to enter another journey within the given timeframe. This enables suppression like "only let the customer participate in one journey at a time" or "don't enter if already in a priority journey.

You can also assign priority scores to journeys.

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/conflict-management/journey-frequency-capping-and-prioritization

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-rules/work-with-rule-sets

3 replies

Mayank_Gandhi
Adobe Employee
Mayank_GandhiAdobe EmployeeAccepted solution
Adobe Employee
Jul 31, 2025 3:15 PM UTC

@michael_soprano  try leveraging Frequency Capping, When you apply ruleset to multiple journeys, you can prevent a customer from entering a journey if they're already enrolled or scheduled to enter another journey within the given timeframe. This enables suppression like "only let the customer participate in one journey at a time" or "don't enter if already in a priority journey.

You can also assign priority scores to journeys.

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/conflict-management/journey-frequency-capping-and-prioritization

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-rules/work-with-rule-sets

Translate
Mayank_Gandhi
Adobe Employee
Adobe Employee
Aug 4, 2025 5:45 PM UTC

@michael_soprano did you tried this?

Translate