Can the jump action in Journey Orchestration be used to "jump" a record to a journey in Journey Optimizer? | Community
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SJAATL414
SJAATL414
January 16, 2024
Solved

Can the jump action in Journey Orchestration be used to "jump" a record to a journey in Journey Optimizer?

  • January 16, 2024
  • 3 replies
  • 1414 views

I have records in Journey Orchestration journeys that I would like to jump to a different Journey Optimizer journey depending on specific criteria in the JO journey. Is this possible using the 'Jump' action?

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Best answer by Mohan_Dugganab

Journeys that are visible in journey orchestration solution view are visible under journey optimizer.

You will be able to pass the payload from the source journey to the destination journey and accordingly configure your criteria in the downstream journey but you won't be able to jump on a specific criteria

 

https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/jump.html?lang=en#best-practices-and-limitations

 

 

3 replies

S
shashi_c23
Level 2
January 16, 2024

Yes its possible. Read about jump activity in journeys. https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/jump.html?lang=en

 

Jump activity can used only when journey is triggered by an Event (But not read audience). Also the journey where records are jumping to should be starting with an event.

 

 

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
January 16, 2024

@sjaatl414, If I understand correctly, I believe your question is about how the jump activity can be used across Journey Orchestration (JO) and Adobe Journey Optimizer (AJO). From my understanding, if both products share the same sandbox, you will be able to use the jump activity between JO and AJO. I created a journey that allows to use the jump activity between these two products, but haven't tested it. Other information about when you can or can’t use the jump activity can be found in the documentation provided by @shashi_c23.

Thanks, Sathees
    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe EmployeeAccepted solution
    Adobe Employee
    January 17, 2024

    Journeys that are visible in journey orchestration solution view are visible under journey optimizer.

    You will be able to pass the payload from the source journey to the destination journey and accordingly configure your criteria in the downstream journey but you won't be able to jump on a specific criteria

     

    https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/jump.html?lang=en#best-practices-and-limitations

     

     

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