AJO push randomly not working iOS device | Community
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ilenia
October 10, 2023
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AJO push randomly not working iOS device

  • October 10, 2023
  • 1 reply
  • 1002 views

Hi

we are experiencing a problem on an iOS device:

1. the app is being installed on the device (debugging with xcode) 

2. the device token is properly being sent to AEPMobileCore but the push is not arriving. We checked on the user profile events (message feedback)  and we found the error attached.

Would be nice if you could help us on this

Thanks!

 

Ilenia

 

 

 

 

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Best answer by IvanMi1

@ilenia the screenshot shows that the device token is "bad" - A couple of things to check - can you make sure you are testing with APNS sandbox and not production Apple Push notification services? Also can you ensure that the pushtoken is not denylisted? You can check the profile in AEP to see if it is deny listed. 

1 reply

I
Adobe Employee
IvanMi1Adobe EmployeeAccepted solution
Adobe Employee
October 10, 2023

@ilenia the screenshot shows that the device token is "bad" - A couple of things to check - can you make sure you are testing with APNS sandbox and not production Apple Push notification services? Also can you ensure that the pushtoken is not denylisted? You can check the profile in AEP to see if it is deny listed. 

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