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T
trojan_horse
Level 3
July 2, 2024
Solved

AJO Journey with Audience Composition Error

  • July 2, 2024
  • 2 replies
  • 1242 views

Hi, I have a bit of an urgent ask. 

 

I've created an audience with enriched attributes using audience composition. I then read the audience (created from audience composition) to an AJO journey and use the update profile action to update certain profile attributes with the value of the enriched attributes from the audience. 

 

When trying to publish the journey I get the error 'The use of audiences and attributes from Audience Composition and Custom Upload is currently unavailable for use with Healthcare Shield or Privacy and Security Shield.' 

 

Is there a way I can resolve for this? We also don't have any active policies in place in AEP. 

 

Thanks

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Best answer by SatheeskannaK

@trojan_horse If the instance is Healthcare Shield or Privacy and Security Shield enabled then you won't be able to use the enriched attributes from audience composition.

Refer to this documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/audiences-profiles-identities/audiences/audience-orchestration/get-started-audience-orchestration

 

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
July 2, 2024

@trojan_horse If the instance is Healthcare Shield or Privacy and Security Shield enabled then you won't be able to use the enriched attributes from audience composition.

Refer to this documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/audiences-profiles-identities/audiences/audience-orchestration/get-started-audience-orchestration

 

Thanks, Sathees
T
trojan_horseAuthor
Level 3
July 2, 2024

Thanks @satheeskannak 

 

Is there a way we can disable this or would Adobe have to do it? 

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 2, 2024

You can't do anything on this. Not sure whether adobe can turn off this warning due to the way product licensing is tied to HIPAA. But you can reach out to Adobe support and ask about this.

Thanks, Sathees
    A
    AnujaBh
    Level 2
    November 14, 2024

    Did you get a work around for this ?

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