(AJO) Inquiry on Adobe’s Communication Scheduling Capabilities

Question

Hello All!

I am posting here for the first time with a question regarding communication scheduling. Does Adobe provide the capability to avoid sending communications to customers during holidays, ad-hoc days off, bank holidays, etc.?

Thank you!

Mohan_Dugganab · Accepted Answer

Yes, one can use date conditions https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/condition-activity#date_condition

or segmentation logic https://experienceleague.adobe.com/en/docs/journey-optimizer/using/audiences-profiles-identities/audiences/about-audiences

or external system lookups using REST API (to determine if the current date is a holiday) https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/configure-journeys/data-source-journeys/external-data-sources to control when to send messages taking into account the scheduling capabilities

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