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T
trojan_horse
Level 3
July 9, 2023
Question

AJO Cart Abandonment Event

  • July 9, 2023
  • 4 replies
  • 4649 views

Hello all, 

 

I am trying to configure an AJO cart abandonment journey with a personalized email as shown in this link.  I am not sure on the type of event that is being used for this for the configuration of this use case in the tutorial. I tried using a unitary system generated event, however, it doesn't seem to trigger the journey when I add a product to the cart and do not checkout. 

 

Any help or guidance is appreciated. 

 

Thanks

4 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 9, 2023

@trojan_horse, Here are the steps that I followed to get this done,

- Created unitary event that contains productListItems array and event type commerce.productListAdds

- Created segment with event type equals commerce.productListAdds and no event type commerce.purchases in last 24 hours.

- Created a Journey that starts with a Unitary event, wait activity, condition activity to include the segment and message setup following the documentation.

Thanks, Sathees
    T
    trojan_horseAuthor
    Level 3
    July 9, 2023

    Thanks

     

    I tried this and the journey still wouldn't trigger. 

     

    - I created a unitary system generated event that includes the productListItems array and event type commerce.productListAdds

     

    - I created a segment with the following definition: (Include audience who have at least 1 Any event where (Event Type equals commerce.productListAdds AND Event Type does not equal commerce.purchases) ) and occurs in last 1 day(s)

     

    - I created the journey as you mentioned above

     

    Is there anything that I'm missing or doing wrong?

      SatheeskannaK
      Community Advisor
      SatheeskannaKCommunity Advisor
      Community Advisor
      July 9, 2023

      @trojan_horse, When you run test mode do you see that Journey is not kicking off or the segment is not showing profile count?

      Thanks, Sathees
      Anuhya-Y
      Community Advisor
      Anuhya-YCommunity Advisor
      Community Advisor
      July 12, 2023

      @trojan_horse We have implemented the same use case using unitary rule-based event. I would recommended try using unitary rule-based event. 

       

      And test journey before publishing by passing required details.

        T
        trojan_horseAuthor
        Level 3
        December 18, 2023

        Unfortunately, we aren't receiving any events from the source system. The manual loop through option mentioned here should work though

        akshaaga
        Adobe Employee
        akshaagaAdobe Employee
        Adobe Employee
        July 15, 2023

        @trojan_horse ,

        You can refer https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/events-journeys/about-events.html?lang=en

        I agree with @anuhya-y . It should work by using unitary rule-based event.

        However, make sure to read the capping rule (CAUTION in doc).

         

          Sukrity_Wadhwa
          Community Manager
          Sukrity_WadhwaCommunity Manager
          Community Manager
          September 25, 2023

          Hi @trojan_horse,

          Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
          Thanks!

          Sukrity Wadhwa
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