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sinrajNa1
Level 2
Jun 24, 2025 12:28 PM UTC
Solved

ability to view the email sent by AJO by an AJO Superuser

Hi All,

We have an existing AJO email journey which runs in real time and send email to the end user/customers.  We have a new requirement to share this same email content to other department within the organization like agent / customer care team for a reference. we need to share each users email content to these teams like how end user seeing their email.

 Is there any way we can achieve this.?

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ReenaJohn
ReenaJohnAccepted solution
Community Advisor
Jun 25, 2025 6:56 AM UTC

hi @sinrajna1 ,

 

We have achieved this by enabling the BCC option, where each customer copy is as is sent to the list of folks in BCC. Please find more details on Archiving support in Journey Optimizer | Adobe Journey Optimizer under 'How to use BCC for emails'

 

Warm Regards,
Reena John

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3 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe Employee
Adobe Employee
Jun 24, 2025 1:25 PM UTC

You can explore the options detailed in this documentation 

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/archiving-support

 

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    sinrajNa1Author
    Level 2
    Jun 25, 2025 10:33 AM UTC

    Thanks Mohan_Dugganab for your response. We are explore this now.

    however there was concern raised for this BCC email option that ,

    1. email volume will be double counted which will impact the contract level agreement. 

    2. all the reports /CJA will show double counted

    3. there are few other asl well.

     

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    ReenaJohn
    Community Advisor
    ReenaJohnCommunity AdvisorAccepted solution
    Community Advisor
    Jun 25, 2025 6:56 AM UTC

    hi @sinrajna1 ,

     

    We have achieved this by enabling the BCC option, where each customer copy is as is sent to the list of folks in BCC. Please find more details on Archiving support in Journey Optimizer | Adobe Journey Optimizer under 'How to use BCC for emails'

     

    Warm Regards,
    Reena John

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