Why are my click events not being tracked correctly? | Community
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Best answer by Adobo_Supportus

There are several reasons why your link clicks might not be tracking correctly, read about them here https://helpx.adobe.com/dtm/kb/troubleshooting---why-are-my-click-events-not-being-tracked-corr.html

2 replies

Cleve_Young
Level 2
October 16, 2015

Another common reason I run into all the time is the link is set to trigger other javascript, which may cut off the DTM code. There are a couple of ways around that, but involve custom code. When I run into the case where other javascript is stopping the DTM Event code from running, I normally see the events Condition statement running (and passing) but then the other javascript interferes before the Analytics/Custom Code section of the rule can run. An easy way to see if this is what's happening is to put a _satellite.notify() message into the events Conditions. If you see that message fire in the Console, you at least know your event rule is being recognized and at least starting to run.

Adobo_Supportus
Adobo_SupportusAuthorAccepted solution
Level 7
October 16, 2015

There are several reasons why your link clicks might not be tracking correctly, read about them here https://helpx.adobe.com/dtm/kb/troubleshooting---why-are-my-click-events-not-being-tracked-corr.html