Skip to main content
hariprasathg
Level 2
October 5, 2023
Solved

What is the best way to overcome profile collapse issues

The profile collapse issue happening when more than 150 identities, how to avoid these kind of profile collapse issues, what is the best practices?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Rudi-Shumpert
Rudi-ShumpertAccepted solution
Adobe Employee
October 5, 2023

https://experienceleague.adobe.com/docs/experience-platform/identity/guardrails.html?lang=en

 

The guardrails for the identity service have been updated.

"When a graph with 50 linked identities is updated, Identity Service will apply a “first-in, first-out” mechanism and deletes the oldest identity to make space for the newest identity. Deletion is based on identity type and timestamp. The limit is applied at the sandbox level. For more information, read the section on understanding the deletion logic."

 

This should resolve the problem you are experiencing.   

View in thread

5 replies

Rudi-Shumpert
Adobe Employee
Rudi-ShumpertAdobe EmployeeAccepted solution
Adobe Employee
October 5, 2023

https://experienceleague.adobe.com/docs/experience-platform/identity/guardrails.html?lang=en

 

The guardrails for the identity service have been updated.

"When a graph with 50 linked identities is updated, Identity Service will apply a “first-in, first-out” mechanism and deletes the oldest identity to make space for the newest identity. Deletion is based on identity type and timestamp. The limit is applied at the sandbox level. For more information, read the section on understanding the deletion logic."

 

This should resolve the problem you are experiencing.   

Translate
    Tof_Jossic
    Adobe Employee
    Tof_JossicAdobe Employee
    Adobe Employee
    October 6, 2023

    @hariprasathg Just to add to what @rudi-shumpert mentioned, the changes to the Identity graphs from 150 to 50 is documented in the latest release notes (September 28th) in the Identity Service section - See https://experienceleague.adobe.com/docs/experience-platform/release-notes/latest.html?lang=en#identity-service 

     

    The identity graph limit has changed from 150 identities to 50 identities. When a new identity is ingested into a full graph, the oldest identity based on the ingestion timestamp and identity type are deleted.

    Translate
      jayakrishnaaparthasarathy
      Community Advisor
      jayakrishnaaparthasarathyCommunity Advisor
      Community Advisor
      October 6, 2023

      Hi @hariprasathg  - Profile collape should be handled very efficiently and it is completely depends upon the use case. We have come up with some solution for our use case but it wont work in other scenario. Please elaborate more about your issue and use case that you are trying to solve.

      Translate
        Pradeep-Jaiswal
        Pradeep-Jaiswal
        Level 6
        February 14, 2025

        Could you plz share your use-case for profileCollapse, and how did you build solution around that ?

        Translate
        MktgCloudUser
        MktgCloudUser
        Level 4
        October 6, 2023

        You still have to have 50 profiles to get to this first-in first out mythology posted above - and because that method is arbitrary there no guarantee that the "first in" is actually the one you want to discard.

         

        I think the original poster's question is - how do we not get to 50 erroneous links in the profile store in the first place.  Greater control over which ECIDs get assigned to which primary ids (Email, CRM Id, etc.) is really the ask from the community.

        Translate
          Terms & ConditionsAccessibility statement

          Loading footer...