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tvnavink
Level 2
September 20, 2023
Question

visitor & lack of email address

  • September 20, 2023
  • 2 replies
  • 714 views

I have my web event schema (which has email address as primary identity ie, required). Thus this schema & dataset works fine with login user .

 

However, when visitor comes (whose email address is not entered), my web event schema & dataset fails because email address is not there. 

 

Whats the best way forward.

@tof_jossic  @danny-miller  any guidance

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2 replies

Tof_Jossic
Adobe Employee
Tof_JossicAdobe Employee
Adobe Employee
September 20, 2023

@tvnavink Probably more input to come in but see this tutorial from the Data Architect and Engineer Tutorial where the Web SDK implementation is sending events with the Experience Cloud ID (ECID) as the primary identifier and the crmID as a secondary ID to capture authentication.

If capturing the email address is not yet implemented and you just want to see how events are flowing into the profile, you may want to check the above and validate the data on the ECID profile for instance.

    D
    Adobe Employee
    dwright-adobeAdobe Employee
    Adobe Employee
    September 27, 2023

    Hi @tvnavink ,

    You should not define a primary identifier in a schema if it is not going to be part of every record sent to Platform.

    What is the web implementation? Are you using Web SDK? If so, you should pass identities using the identityMap as opposed to declared identity fields in your schema definition. ECID will be passed automatically in every record and will default to the primary identity. You can switch to using a different authenticated identity when the customer logs in (ECID will still be sent).

     

    If this is a Web SDK implementation, I suggest this in depth Web SDK tutorial (the DA tutorial is good too but is not as focused on Web SDK):

    https://experienceleague.adobe.com/docs/platform-learn/implement-web-sdk/overview.html?lang=en

    This page covers a lot of the identity capture:

    https://experienceleague.adobe.com/docs/platform-learn/implement-web-sdk/tags-configuration/create-data-elements.html?lang=en#create-identity-map-data-element

    As a final word of caution, be careful with using email as an identity field. Only use it if you are absolutely sure it is going to be unique to the user or you could experience profile collapse. Imagine if you just had a web form allowing free form entry of an email address and then used this value as an identity. A % of users might enter something like "spam@spam.com" and all of their profiles would merge together into a single profile in Platform. Again, only use email as an identity if you have validated that it is their real email address and unique.

     

     

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