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R
rounakk99577173
Level 2
December 13, 2018
Solved

Upgrade to Launch Failed ?

  • December 13, 2018
  • 6 replies
  • 3969 views

Hi Guys,

I am trying to upgrade my DTM property to Launch and I am using option of Upgrade to Launch. But it's failing each time i am trying to upgrade.

It's giving error:
Upgrade to Launch failed. Could not create the 'Production' environment correctly. Please contact Client Care if the issue persists.

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Best answer by Alexis_Cazes_

I got same issue yesterday it turns out that if you have done a migration of the same web property previously using the option to keep the DTM production endpoint, then you can not migrate it once more using the DTM production endpoint which is logical.

I just removed the migrated web property in Launch and done the migration again and it worked.

Might be worth for the Adobe Launch team to put a better error message.

6 replies

Alexis_Cazes_
Alexis_Cazes_
Level 10
December 14, 2018

Have you ever published the library ? If you never published it then the production env will not exist

R
rounakk99577173Author
Level 2
December 14, 2018

Thanks for your reply Alexis!
I have already published few tags and adobe analytics tool in DTM, then only i tried to Upgrade to Launch but it failed few times.

Please find below screenshot for your reference and suggest to do the needful.

Alexis_Cazes_
Alexis_Cazes_
Level 10
December 14, 2018

I heards from my colleague this morning that Adobe Launch is having some issues so that might be linked.

Alexis_Cazes_
Alexis_Cazes_
Level 10
December 14, 2018

There is indeed an issue with activation : Adobe Status #2018121403

We noticed that it affects both Launch and DTM build functionality

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
January 2, 2019

Were you able to get this one resolved?

Alexis_Cazes_
Alexis_Cazes_Accepted solution
Level 10
January 3, 2019

I got same issue yesterday it turns out that if you have done a migration of the same web property previously using the option to keep the DTM production endpoint, then you can not migrate it once more using the DTM production endpoint which is logical.

I just removed the migrated web property in Launch and done the migration again and it worked.

Might be worth for the Adobe Launch team to put a better error message.

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