Unable to sign in to Adobe Experience Platform Debugger | Community
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May 5, 2025
Question

Unable to sign in to Adobe Experience Platform Debugger

  • May 5, 2025
  • 4 replies
  • 1062 views

I am unable to sign in to Adobe Experience Platform Debugger extension in Google Chrome. I hit 'Sign in' but it never re-directs me to the sign in page instead comes back to the main screen.

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4 replies

bjoern__koth
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 5, 2025

Hi @khadijamasood 

maybe clear your cookies and retry. Else, have you tried it in another browser?

Cheers from Switzerland!
May 6, 2025

I did all of these steps and still couldn't fix the issue:

  • delete cache and cookies in Chrome
  • uninstall and reinstall the AEP debugger extension in Chrome
  • Tried to see if incognito mode would make a difference - it didn't
  • Tried to look for it in another browser (Mozilla) - couldn't find it
  • restart system
bjoern__koth
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 13, 2025

This issue should be fixed by now.

Can you please validate?

Cheers from Switzerland!
May 19, 2025

Yes the issue has been resolved on my end. Good to close the ticket!

bjoern__koth
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 18, 2025

@khadijamasood @The newest plugin version has fixed the issue. Can you please verify and close this ticket?

Cheers from Switzerland!
May 19, 2025

Yes the issue has been resolved on my end. Good to close the ticket!

kautuk_sahni
Community Manager
Community Manager
June 30, 2025

@khadijamasood Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni