Question

Unable to sign in to Adobe Experience Platform Debugger

Forum|Forum|9 months ago
May 5, 2025
4 replies
1062 views

I am unable to sign in to Adobe Experience Platform Debugger extension in Google Chrome. I hit 'Sign in' but it never re-directs me to the sign in page instead comes back to the main screen.

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bjoern__koth

Community Advisor and Adobe Champion

Hi @khadijamasood

maybe clear your cookies and retry. Else, have you tried it in another browser?

Cheers from Switzerland!

K

KhadijaMasoodAuthor

I did all of these steps and still couldn't fix the issue:

delete cache and cookies in Chrome
uninstall and reinstall the AEP debugger extension in Chrome
Tried to see if incognito mode would make a difference - it didn't
Tried to look for it in another browser (Mozilla) - couldn't find it
restart system

bjoern__koth

Community Advisor and Adobe Champion

This issue should be fixed by now.

Can you please validate?

Cheers from Switzerland!

K

KhadijaMasoodAuthor

Yes the issue has been resolved on my end. Good to close the ticket!

bjoern__koth

Community Advisor and Adobe Champion

@khadijamasood @The newest plugin version has fixed the issue. Can you please verify and close this ticket?

Cheers from Switzerland!

K

KhadijaMasoodAuthor

Yes the issue has been resolved on my end. Good to close the ticket!

kautuk_sahni

Community Manager

@khadijamasood Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni

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