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rick.hoffman
Jul 12, 2017 5:27 PM UTC
Solved

Unable to access DTM properties for our company

This morning, we have received numerous reports from users in our company that they are no longer able to access our company's properties within our DTM application.  As recently as yesterday, I personally was able to access our properties within DTM, but today I confirmed that I can not access them along with the others who have reported the same issue.  Logging into the application with a new browser window with a clean browsing history did not resolve the issue.  Is there a known cause for this type of company-wide access issue within DTM?  Thanks.

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    Hyder_Ziaee
    Hyder_ZiaeeAccepted solution
    Adobe Employee
    Jul 14, 2017 2:24 AM UTC

    There was an intermittent issue with the DTM login specifically through the Marketing Cloud. The engineering hotfixed the issue quickly.

    Hope this helps.

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    4 replies

    Hyder_Ziaee
    Adobe Employee
    Hyder_ZiaeeAdobe Employee
    Adobe Employee
    Jul 14, 2017 1:22 AM UTC

    Hi Rick,


    Are you able to do so now? If not, reach out to Customer Care and do log a ticket.

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    rick.hoffmanAuthor
    Jul 14, 2017 2:07 AM UTC

    This morning, we were able to log into DTM and we saw the properties that we were unable to see yesterday.  We don't know what caused the issue to not allow us to see our company's properties yesterday, nor do we know what resolved the issue to allow us to see our company's properties today, but we appear to be good to go for now.  Thanks.

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    Hyder_Ziaee
    Adobe Employee
    Hyder_ZiaeeAdobe EmployeeAccepted solution
    Adobe Employee
    Jul 14, 2017 2:24 AM UTC

    There was an intermittent issue with the DTM login specifically through the Marketing Cloud. The engineering hotfixed the issue quickly.

    Hope this helps.

    Translate
    rick.hoffmanAuthor
    Jul 14, 2017 2:30 AM UTC

    Thank you for this reply.  I will forward this information to my team for their awareness.

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