Total Profile Count Not Showing on Home or Profile Overview Page

Question

Hi all,I’m working in AEP and noticed that the total profile count is not showing on the Home dashboard or the Profiles > Overview page, even though:I’ve ingested data into a Profile-enabled schema and datasetIdentity fields are mapped properly and populatedBoth schema and dataset have the Profile toggle enabledThe dataset ingestion shows success with no errorsHas anyone run into this before where the dashboard doesn’t reflect the profile count even after successful ingestion? Any steps I should take to verify or refresh the count?Thanks in advance!(Attaching screenshots of Home and Profile Overview for context.)

Asheesh_Pandey · Accepted Answer

@rs195 These dash normally gets update once in 24 hours. It problem persist, contact client care. Alternatively visit Customer > Profiles > Profile count trend line chart.

KumarRishii · Answer

If the profile count isn't showing on the AEP dashboard despite successful ingestion, try the following steps:

- Refresh the profile data.
- Wait for any processing delays as there may be a time lag.
- Check the Profile Store and ensure it's syncing properly.
- Verify identity fields and mappings are correct.
- Revalidate the schema and dataset for profile enablement.
- Check for any filters or permissions affecting visibility.
- Review ingestion logs for potential issues.
- Clear your cache or refresh the UI to rule out display bugs.

If the issue persists, consider reaching out to Adobe support.

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