Top KCS Articles for May 2026, Curated For Your AEP Troubleshooting Pleasure!

Dear AEP Community,

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.

That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2026, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for AEP.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any AEP-related problem head-on.

Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. Blank JSON summary after full sandbox import in AEP — Learn about the solutions to the issue when the JSON file linked from the import summary for a full sandbox job in Adobe Experience Platform displays a blank page and no information appears after running a full sandbox import job.
2. Web SDK sendEvent doesn't update Recommendations entity attributes when using AEP prefetch mode — Learn about the solutions to the issue when entity attributes sent via a standalone alloy("sendEvent", ...) call don't update when using the AEP Web SDK, even though the call succeeds and appears in the debugger.
3. Multiple runs of scheduled queries in AEP Query Service — Learn about the solutions to the issue when a scheduled query configured to run hourly in Adobe Experience Platform Query Service executes multiple times within the same hour and repeated query runs appear within approximately 15-minute intervals instead of a single scheduled execution.

Happy Troubleshooting!