Top KCS Articles for June 2026, Curated For Your AEP Troubleshooting Pleasure!

Dear AEP Community,

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.

That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2026, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for AEP.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any AEP-related problem head-on.

Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. Customer AI model creation fails due to missing standard event field groups - Learn about the solutions to the issue when creating a customer AI model in Adobe Experience Platform and an error message appears stating that there are zero event definitions across all input event datasets.
2. Empty destinations API response in Adobe Experience Platform - Learn about the solutions to the issue when attempting to retrieve a list of destinations using a specific Destination API endpoint in Adobe Experience Platform returns an empty list.
3. Profiles received count doesn't match audience size in AEP activation monitoring - Learn about the solutions to the issue when Profiles received in Adobe Experience Platform activation monitoring appears higher or different than expected when compared to audience size or destination output.
4. Adobe Journey Optimizer (AJO) – Offer capping is applied at profile level in Hub Instead of identity-level - Learn about the solutions to the issue when offer capping behavior differs depending on the decisioning channel, applying per identity in Edge decisioning and at the unified profile level in Hub decisioning.
5. Invalid ECID error during ingestion to AEP - Learn about the solutions to the issue when a user receives an Invalid ECID error during ingestion to AEP.

Happy Troubleshooting!