Top KCS Articles for April 2026, Curated For Your AEP Troubleshooting Pleasure!

Dear AEP Community,

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.

That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for April 2026, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for AEP.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any AEP-related problem head-on.

Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. Customer Journey Analytics BI extension connection issues with non-expiring credentials — Learn about the solutions to the issue when non-expiring credentials in Adobe Experience Platform don’t show any Customer Journey Analytics data views during BI tool connection, because the credentials don’t have the required CJA access and data view permissions.
2. Audience exports to S3 destination stop in Adobe Experience Platform — Learn about the solutions to the issue when audience exports to a specific S3 destination in Adobe Experience Platform stop unexpectedly even though audiences appear active and shared within the platform.
3. Audience Agent not visible after enabling service in Adobe Experience Platform — Learn about the solutions to the issue when Audience Agent doesn’t appear as an accessible feature in Adobe Experience Platform, even after the service is added.
4. Flexible Audience Evaluation yearly reset and usage tracking in AEP — Learn about the solutions to the issue when Flexible Audience Evaluation usage in Adobe Experience Platform is unclear regarding yearly reset timing, used and remaining runs, and available usage detail visibility.
5. Deleting duplicate records in Adobe Experience Platform Data Lake — Learn about the solutions to the issue when Adobe Experience Platform Data Lake doesn’t support deleting a single duplicate record while keeping other records for the same identity.
6. Adobe Experience Platform SFTP/FTP retry behavior monitoring — Learn about the solutions to the issue when exporting files from Adobe Experience Platform to SFTP or FTP destinations results in incomplete or corrupted files after network interruptions.
7. Audit export POST fails with 403 for deleted audiences in AEP — Learn about the solutions to the issue when attempting to export audit logs as CSV files using a POST request in Adobe Experience Platform returns a 403 Forbidden permission error.
8. ECID regeneration on logout/login impacts push consent in Mobile SDK with Adobe Experience Platform — Learn about the solutions to the issue when Experience Cloud Identity regeneration during logout and login causes consent enforcement to break because the same device is treated as a new device.

Happy Troubleshooting!