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rafaelb
Level 2
April 25, 2023
Solved

Salesforce CRM Destination

  • April 25, 2023
  • 4 replies
  • 2652 views

Hi, has anyone sucessfully implemented the salesforce crm integration in rt-cdp? I'm following documentation but not being able to send segments to salesforce, if anyone has any tips regarding this it would be helpfull, we basically want to send data into the leads object in salesforce,

 

Thanks

Best answer by samfono

Hi @rafaelb ,

 

Some popular use cases are sending website events into Salesforce associated to leads/contacts. For example page views, video start/completes, chat engagement, ungated downloads, etc.

 

We can send these into SFDC onto a new custom object associated to leads/contacts. 

 

Is this the type of use case you are looking for?

 

I agree with Anil, any details would be helpful.

 

4 replies

Anil_Umachigi
Adobe Employee
Anil_UmachigiAdobe Employee
Adobe Employee
April 27, 2023

@rafaelb Could you expand on the issue? what have you tried and what errors are you facing? Some screenshot and details about the data you are trying to send would also help 

    samfono
    samfonoAccepted solution
    Level 3
    May 16, 2023

    Hi @rafaelb ,

     

    Some popular use cases are sending website events into Salesforce associated to leads/contacts. For example page views, video start/completes, chat engagement, ungated downloads, etc.

     

    We can send these into SFDC onto a new custom object associated to leads/contacts. 

     

    Is this the type of use case you are looking for?

     

    I agree with Anil, any details would be helpful.

     

    P
    pacoruizgt
    Level 1
    January 22, 2024

    Hi. Following all the documented steps on Salesforce as a destination and mapping some test fields, I cannot send Leads from AEP.  I tried to export the same audience to an S3 without any issues.  The issue is that after evaluation, records are always received, and records are skipped but zero records are activated.  I'm mapping the two required fields: LastName and Company.  

    Attached is the dataflow run example.  

    Any thoughts or ideas to bring to this?

    Thanks.  

     

    samfono
    samfono
    Level 3
    January 23, 2024

    Hi @pacoruizgt - are you trying to insert new lead records into Salesforce? Or are you trying to append a new custom field value as a segment marker on existing leads in Salesforce?

      P
      pacoruizgt
      Level 1
      January 24, 2024

      I have not confirmed information that the Salesforce CRM destination connector works just if you have already created the Lead on the Salesforce side.  I´m still having issues with it, and I cannot create new leads using the connector having all the correct mappings.  

      Could anyone confirm or refuse that information here? 

      A
      AhooraSa
      February 27, 2024

      I have the exact same problem, cannot create new leads using the standard connector, I've tried a few combinations of mappings and having the SalesforceId field or excluding it, but no luck. All the identities are being excluded and getting this error:

      Identities could not be resolved. Please make sure you have the correct mappings and try again.

       

      You still haven't figure it out, too? I think maybe it just doesn't create leads/contacts!

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