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T
trojan_horse
Level 3
July 10, 2024
Question

Role Based Emails In AJO

  • July 10, 2024
  • 1 reply
  • 913 views

Hi,

 

Is it possible to add role based email addresses in AJO when sending out emails? As an example, if there is any technical issues we want the user who recieves the email to report using the address abc@techissues.com and if there is direct complaints the user can report to abc@report.com

 

Thanks

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1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 10, 2024

@trojan_horse If you can identify whether the customer is looking to report a technical issue/direct complaint very well you can use dynamic content for this purpose.

Thanks, Sathees
T
trojan_horseAuthor
Level 3
July 10, 2024

@satheeskannak  If we cannot identify this, how do direct issues or complaints (regardless of it being technical or not) to a specific email address?

 

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 10, 2024

Unless there's a way to identify you can't include a specific email address rather than to specify both addresses.

Thanks, Sathees
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