Query Service - Failed to reconnect after 3 retries / Database connection error | Community
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R
RS195
Level 2
July 23, 2025
Question

Query Service - Failed to reconnect after 3 retries / Database connection error

  • July 23, 2025
  • 2 replies
  • 318 views

Hi everyone,

Has anyone run into this issue when trying to run queries in Adobe Experience Platform?

I'm getting this error in the Query Service console:

I’ve already tried:

  • Refreshing the page

  • Logging out and back in

  • Switching browsers

Still seeing the same issue. Is this usually tied to backend instability or a permission/session timeout? Would appreciate any advice.

Thanks!

2 replies

KumarRishii
KumarRishii
Level 5
July 24, 2025

I recommend trying the following steps as well:

 
 

- Try a hard refresh , incognito mode, or clear cache.
- Check Adobe Status Page for service outages.
- Verify your AEP permissions.
- Use DevTools to check for network/authentication errors.

If still unresolved, contact Adobe Support with error details and logs.

S
supratim320
Level 5
July 25, 2025

Hi @rs195 

Query service within browser has this weird behavior among a few others. I suppose, you are better off with using Dbvisualizer or Notebook

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