Profile merge issues since ECID is same when multiple users share the computer to access a site

Question

We have an issue where multiple users when accessing our site using a public/shared computer, all the users get merged into 1 profile since the ECID is the same for all. This has corrupted our user data in CDP as many profiles don't have reliable info and it belongs to someone else. I believe this is a very common issue that many might be facing, it would be great if anyone can let me know if there is a solution or workaround to this issue.

Thanks in advance.

mdonke · Accepted Answer

Hello, this has already been discussed hereI heard about (kind of) a workaround. Please reach out to your Adobe Customer Success Manager to get this information.

ranjithd · Answer

Other identifiers, such as cookies, session IDs, or user login credentials, should be considered in addition to the ECID for identifying and tracking individual users. These IDs should be unique to each user and should remain consistent between sessions.
Set up user authentication: Implement a user authentication system that requires users to use their own credentials to log in. Each user will have their own account/profile, and their activity will be linked to their own accounts.
Make use of secure session management: Make sure your website uses secure session management strategies. At login, assign each user a unique session ID and correlate all subsequent user activity with that session ID. In this manner, even if numerous people share the same computer, their data remains secure and sessions remain separate.

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