Skip to main content
June 19, 2024
Solved

Page is not getting connected in the Adobe analytics Debugger

Hi All,

 

Below page (UK) is not getting fetched in the Adobe analytics Debugger. The debugger is connecting but nothing is showing up.

https://www.nissan.co.uk/vehicles/new-vehicles/juke/version-explorer/ve.shtml

 

However, when I try with below page (FR), it is getting connected and shows the details.

https://www.nissan.fr/vehicules/neufs/juke/version-explorer/ve.shtml

 

Can someone advise, what causing issue debugging UK page.

 

Thanks in advance

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
bjoern-koth
bjoern-kothAccepted solution
Adobe Employee
June 20, 2024

Hi @nikhilkh2 

can you open the developer tools and user these filters on the page that does not work for you?

 

/launch|\/ss/

 

This is what I see

The first is your launch library, the second the actual tracking request.

 

Please compare to the page that is working for you as well.

 

Additionally, I can recommend installing any of these extensions

Maybe the page in question is blocking one of these requests. 

Hope that helps

 

Cheers from Switzerland!

3 replies

bjoern-koth
Adobe Employee
Adobe Employee
June 19, 2024

Hi @nikhilkh2 

have you tried reloading the page underneath after opening the debugger?

This is what I see after reloading it

 

Translate
Cheers from Switzerland!
Nikhilkh2Author
June 19, 2024

Hi,

Thanks for your response. I tried reloading the page, and can get the screen which you shared. But can not see the network request details under Analytics. It gives black screen.

Whereas, when I try for another country (FR) page, It loads.

 

 

Translate
bjoern-koth
Adobe Employee
bjoern-kothAdobe EmployeeAccepted solution
Adobe Employee
June 20, 2024

Hi @nikhilkh2 

can you open the developer tools and user these filters on the page that does not work for you?

 

/launch|\/ss/

 

This is what I see

The first is your launch library, the second the actual tracking request.

 

Please compare to the page that is working for you as well.

 

Additionally, I can recommend installing any of these extensions

Maybe the page in question is blocking one of these requests. 

Hope that helps

 

Translate
Cheers from Switzerland!