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rntrp
Level 3
February 7, 2024
Solved

Opened Not Clicked (XDM Experience Event)

  • February 7, 2024
  • 3 replies
  • 916 views

We have Email Opens and Clicks defined as XDM Experience Events. Using this, how to build a segment where Open exists but Click does not exist?

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Best answer by SatheeskannaK

@rntrp You can take a look at this community thread on how to pull the email opens, clicks from the event schema, and create a segment.

3 replies

arpan-garg
Community Advisor
arpan-gargCommunity Advisor
Community Advisor
February 7, 2024

Hi @rntrp - If you have Opens and clicks defined as separate events, then you can create segment where user has atleast one event type open and then no click event. Did you tried creating the segment?

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
February 8, 2024

@rntrp You can take a look at this community thread on how to pull the email opens, clicks from the event schema, and create a segment.

Thanks, Sathees
    NimashaJain
    Community Manager
    NimashaJainCommunity Manager
    Community Manager
    February 12, 2024

    @rntrp Did you find the suggested solutions helpful? It would be great if you can  mark the answer as correct for posterity. If you have found out solution yourself, share it with wider audience in the community.

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