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navin_kumar0601
Level 4
April 20, 2022
Solved

Observability API - Access Denied

  • April 20, 2022
  • 2 replies
  • 1888 views

I have full and complete access to my Sandbox - 118765E655DEE7427F000101@AdobeOrg .

 

Problem 1: have been trying to access https://platform.adobe.io/data/infrastructure/observability/insights/metrics, however been getting following error 

Problem 2: Inspite of passing sandbox  name, it says missing Sandbox name.

 

{
    "errorCode": "OBS-4005",
    "httpStatus": 401,
    "title": "Access Denied",
    "details": "Access Denied. x-Sandbox-Name is missing."
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Best answer by Manoj_Kumar

Hello @navin_kumar0601 

118765E655DEE7427F000101@AdobeOrg  is your IMS org ID. Sandbox name is different.

Add an additional header in your API request. Try using x-sandbox-name as a key and prod as a value.
If this does not work, then change the value to your company name for eg. google


2 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
April 20, 2022

Hello @navin_kumar0601 

118765E655DEE7427F000101@AdobeOrg  is your IMS org ID. Sandbox name is different.

Add an additional header in your API request. Try using x-sandbox-name as a key and prod as a value.
If this does not work, then change the value to your company name for eg. google


Manoj  | https://themartech.pro
N
navin_kumar0601Author
Level 4
April 22, 2022

Offcourse, I tried with x-sandbox-name, however its same issue.

@_manoj_kumar_   could you please try and check if you are getting response for Observability Metrics API.

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
April 28, 2022

Hello @navin_kumar0601 ,

Confirming it is working for me by adding the x-sandbox-name-value manually.

 

As I mentioned in my previous comment it might not work if you are using the {{ SANDBOX_NAME }} variable from the environment.

You will have to change the value specified for this API call.

The possible value can be your company name for eg. google

 

Manoj  | https://themartech.pro
N
navin_kumar0601Author
Level 4
April 28, 2022

Thanks @_manoj_kumar_ it worked

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