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Bsmith320
Level 3
January 15, 2016
Solved

Non-English Labels DTM Rules section

I am working on creating events in the rules section and I noticed some of the labels are not in English. See attached file.

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Bsmith320Accepted solution
Level 3
January 21, 2016

1. I was seeing the issue in Chrome

2. after clearing my cache and cookies, the issue was corrected.

Bill

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11 replies

ParitMittal
ParitMittal
Level 10
January 18, 2016

Hi Smith, 

In General , we have an Account Setting in DTM Interface where a user choose the desired language from the drop-down list. The user interface displays in the selected language. In the upper right corner of the dynamic tag management interface, click  > Account Settings and screen like below screen will be displayed. Please check whether the correct language option is selected or not.

If the correct language option has already been selected , Can you please let us know whether the label language problem exists only on the Rules section pages or on all pages of DTM Interface?.

Thanks & Regards

Parit Mittal

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Bsmith320Author
Level 3
January 20, 2016

Parit,

The language is set for English. I am still seeing the non-english language.

Bill

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taciac
taciac
Level 9
January 20, 2016

Hi Bill,

The interface should be pulling from the language setting. For this issue, I recommend opening a ticket with Customer Care for further investigation. In the ticket include the property name and an example rule where this occurs.  

Thank you,

Tacia

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AliMaleki
AliMaleki
Level 4
January 21, 2016

I'm having the same issue as you.

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taciac
taciac
Level 9
January 21, 2016

Hi Ali,

Does this happen on creation of a rule, or on editing a rule?

Thank you,

Tacia

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taciac
taciac
Level 9
January 21, 2016

Hi Bill & Ali,

I haven't been able to recreate this issue on my end. It may only occur on a specific browser. Please provide the following: 

1 - Which browser(s) does the issue occur in?

2 - Does the issue persist after clearing cache & cookies?

Thank you,

Tacia

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Bsmith320AuthorAccepted solution
Level 3
January 21, 2016

1. I was seeing the issue in Chrome

2. after clearing my cache and cookies, the issue was corrected.

Bill

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taciac
taciac
Level 9
January 21, 2016

Bsmith320 wrote...

1. I was seeing the issue in Chrome

2. after clearing my cache and cookies, the issue was corrected.

Bill

 

 

That's great to hear. Thanks for the update.

 

-Tacia

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alim93424919
alim93424919
January 21, 2016

Hi Tacia,

This was actually on the Adobe Tool global variables section.

At work I was using Firefox. On my home computer I don't have this issue (Firefox and Chrome).

Ali

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taciac
taciac
Level 9
January 21, 2016

alim93424919 wrote...

Hi Tacia,

This was actually on the Adobe Tool global variables section.

At work I was using Firefox. On my home computer I don't have this issue (Firefox and Chrome).

Ali

 

Thanks for clarifying. Did clearing the cache and cookies resolve the issue?

Thanks!

Tacia

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