Login Problem

Forum|Forum|5 years ago
October 15, 2020
1 reply
4202 views

Hello,

I can't get into Adobe Experience Platform Launch. It gives an error like the one below. What could be the reason for this, I am in admin authority on my account.

Or, with whomever I share this problem, it can reach a solution.

"Error Loading Account

IMS Profile Error "User ID FB5662F95E6615AC0A495EC9@AdobeID is not authorized for Launch access with any organizations"

Your session may have timed out."

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Best answer by Joshua_Eisikovi

Hi @songulozgu

If you have access to multiple organizations you may not have the correct organization selected in the upper right-hand corner. Please do the following try again in incognito mode and ensure the appropriate organization is selected.

If this still fails let me know if you want to organize a screen share meeting to troubleshoot this or create a support case via customercare@adobe.com

Thanks
Joshua

Joshua_Eisikovi

Accepted solution

Adobe Employee

Hi @songulozgu

If you have access to multiple organizations you may not have the correct organization selected in the upper right-hand corner. Please do the following try again in incognito mode and ensure the appropriate organization is selected.

If this still fails let me know if you want to organize a screen share meeting to troubleshoot this or create a support case via customercare@adobe.com

Thanks
Joshua

Joshua_Eisikovi

Adobe Employee

quick follow up to this @songulozgu, with your provided user ID I was able to find the orginization in question. From the Admin console I see that you only have access to Adobe Analytics, please work with your System Admin for Adobe Launch Access. Thank you Joshua

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