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jantzen_b
jantzen_bAccepted solution
Adobe Employee
March 27, 2020

Most of these login issues should have been solved by Adobe's Unified Shell project. Launch has since moved to the unified shell and login issues not persisting across products should be solved for the most part. If you are still facing this issue, please open a ticket with customer care or start a new thread on the community with the issue you are facing and steps to replicate along with screenshots of any errors you are receiving.

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analytics_union
Level 4
November 6, 2019

TL;DR "Stay signed in" doesn't make me stay signed in.

Here are my steps to reproduce the login issue:

  1. Open a private window.
  2. Go to experience.adobe.com.
  3. Get prompted to login. Login with "stay signed in" toggled on.
  4. End up at experience.adobe.com.
  5. Click on "Launch" or go to activation.adobe.com.
  6. Click on "Go to Launch" or go to launch.adobe.com.

Expected result

I am logged into Launch.

Actual result

Depends. I could be logged in or logged out.

Continuing the steps:

7. Don't log out, so that I remain signed in.

8. At a later session, go to experience.adobe.com.

Expected result

I am logged into Experience Cloud.

Actual result

I am most likely logged out and have to re-login.

Continuing the steps:

9. End up at experience.adobe.com.

10. Click on "Launch" or go to activation.adobe.com.

Expected result

I am logged into Experience Cloud - Activation.

Actual result

I am logged into Experience Cloud - Activation.

Continuing the steps:

11. Click on "Go to Launch" or go to launch.adobe.com.

Expected result

I am logged into Launch.

Actual result

I am logged out and have to re-login. But doing so causes all of my Experience Cloud-related logged in sessions to logout, so I have to login there again. So I might as well not even use the "Stay signed in" toggle.

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    jantzen_b
    Adobe Employee
    jantzen_bAdobe EmployeeAccepted solution
    Adobe Employee
    March 27, 2020

    Most of these login issues should have been solved by Adobe's Unified Shell project. Launch has since moved to the unified shell and login issues not persisting across products should be solved for the most part. If you are still facing this issue, please open a ticket with customer care or start a new thread on the community with the issue you are facing and steps to replicate along with screenshots of any errors you are receiving.

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