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Michael_Soprano
Michael_Soprano
Level 10
July 1, 2025
Solved

License profiles & sandboxes

  • July 1, 2025
  • 2 replies
  • 526 views

My customer has a license 7 milion profiles. Does this mean that total sum of profiles on all of these sandbox'es needs to be smaller than < 7 mil? 

Does this mean that default production could be 7 mil and I can have for Stage/UAT 3 mil of these 7 in order to test?

 

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Best answer by Jyoti_Yadav

Hi @michael_soprano ,

 

No, you generally cannot have a separate 5-million-profile license for a staging environment in addition to your 7-million-profile production license in AEP. The licensing model doesn't work that way.

 

You don't get additional profile licenses for staging environments simply by adding to your production license. Your staging environment's capacity is determined by your overall AEP agreement, and it's best practice to keep it smaller than your production environment for performance and resource management. Contact Adobe licensing for precise details.

 

Thanks,

Jyoti

2 replies

Jyoti_Yadav
Jyoti_Yadav
Level 8
July 1, 2025

Hi @michael_soprano ,

 

Your 7-million-profile license is for production. Your non-production environments (sandbox, stage, UAT) likely have separate usage limits or are covered under your overall AEP agreement. While there's no strict limit on the sum of profiles across all environments tied to your production license, it's best practice to keep non-production environments significantly smaller for performance reasons. Contact Adobe licensing for precise details.

 

Thanks,

Jyoti

    Michael_Soprano
    Michael_SopranoAuthor
    Level 10
    July 1, 2025

    I can have my default prod = 7 milion and addtionaly I can have my stage prod = 5 milion?

    Jyoti_Yadav
    Jyoti_YadavAccepted solution
    Level 8
    July 1, 2025

    Hi @michael_soprano ,

     

    No, you generally cannot have a separate 5-million-profile license for a staging environment in addition to your 7-million-profile production license in AEP. The licensing model doesn't work that way.

     

    You don't get additional profile licenses for staging environments simply by adding to your production license. Your staging environment's capacity is determined by your overall AEP agreement, and it's best practice to keep it smaller than your production environment for performance and resource management. Contact Adobe licensing for precise details.

     

    Thanks,

    Jyoti

      KumarRishii
      KumarRishii
      Level 5
      July 1, 2025

      @michael_soprano The total profile count across all sandboxes (production, staging, UAT, etc.) must not exceed your licensed limit of 7 million. You can allocate profiles across environments as needed, such as 7 million in production and a subset (e.g., 3 million) in staging for testing. Regularly monitor profile usage, implement filtering for test environments, and use deduplication or cleanup strategies to stay within the limit.

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