Issue with non-English Data Not Capturing Correctly with WebSDK

Question

While migrating our tracking implementation from Adobe Analytics to Adobe Web SDK (CJA), we’ve encountered an issue with multilingual content tracking. Pages with content in non-English languages (such as videos, CTAs, and forms) are not capturing properly in the Web SDK implementation.
In Adobe Analytics (legacy implementation), the data appears correctly in the respective languages.

However, with Web SDK, the captured data appears corrupted or improperly encoded. It seems like there may be an issue related to character encoding or payload formatting in the Web SDK.

Has anyone encountered similar issues with multilingual data during migration? Are there recommended configurations or encoding settings for Web SDK to ensure non-English characters are handled correctly?

Parvesh_Parmar · Accepted Answer

Hello @nithyagu ,

I noticed a similar question recently—possibly asked by you.

Feel free to check out my response here. I hope it helps:

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/issue-with-multilingual-data-not-capturing-correctly-during/td-p/750023

Kind regards,

Parvesh

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