In Adobe Journey Optimizer (AJO), we use the Send Time Optimization feature for email and SMS outbound communications. Could you explain how AEP (Adobe Experience Platform) is involved in this Send Time Optimization process? Are there any documents I | Community
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nampallypinki
Level 2
June 4, 2024
Question

In Adobe Journey Optimizer (AJO), we use the Send Time Optimization feature for email and SMS outbound communications. Could you explain how AEP (Adobe Experience Platform) is involved in this Send Time Optimization process? Are there any documents I

  • June 4, 2024
  • 2 replies
  • 941 views

We have a requirement were we need to use the custom action to send sms outbound communictaion to the customers based on the send time optimizer. In AEP send time optimizer is available for email and sms. Is there a way where we can use this for the customer action as well. If yes please provide the documentation details.

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2 replies

kautuk_sahni
Community Manager
kautuk_sahniCommunity Manager
Community Manager
October 18, 2024

@tof_jossic @yuhuisg @nnakirikanti @anuhya-y @satheeskannak @brekrut Curious to hear SMEs perspectives on this question. Do you all mind sharing your thoughts?

Kautuk Sahni
Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
October 18, 2024

@nampallypinki The Send-Time Optimization feature only available to Email and Push channels as of now. Check out for more details  https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/journeys-message#send-time-optimization 

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