I am in Approvers group in DTM but can not approve rules | Community
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Anatoly_Khomen1
Anatoly_Khomen1
April 20, 2018
Solved

I am in Approvers group in DTM but can not approve rules

  • April 20, 2018
  • 3 replies
  • 1314 views

Hello,

I'm experiencing a strange issue in DTM. I am a member of Approvers group as shown below, but I can not Approve rules. The Approve button at the top is grayed out for me and the one an the bottom does not exist.

I have read all the answers from Jantzen.Belliston​ but the do not seem to apply to my case, as I do have access to DTM and can create and edit rules.

Has anyone met similar situation before? Is there any solution possible?

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Best answer by jantzen_b

I looked through your permissions and everything looked correct.

I did a bit of internal digging and was referred to a bug where another user was experience the same issue. Is is possible to have your permissions upgraded to Approver + Publisher by chance? In the bug I referenced, the problem only occurred when the user was a approver only.

3 replies

jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
April 20, 2018

I looked through your permissions and everything looked correct.

I did a bit of internal digging and was referred to a bug where another user was experience the same issue. Is is possible to have your permissions upgraded to Approver + Publisher by chance? In the bug I referenced, the problem only occurred when the user was a approver only.

Anatoly_Khomen1
Anatoly_Khomen1Author
April 23, 2018

Hi Jantzen,

Thank you for prompt reply.

We were able to experiment with this last week, but without success.

I did not experiment with Approver + Publisher permissions exactly, but I did receive Admin permissions (which according to the documentation here( Create and Manage Groups in DTM ) should have Approver permissions, but no luck. The same system behavior.

As an additional information, I have found out that this happens when I login either using Adobe ID linked to DTM account or using DTM login/password directly.

Could you point to the right direction on resolving this?

Thank you!

Anatoly

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
April 23, 2018

It sounds like there may be something deeper with your user account. You'll need to contact customer care and open a ticket to push this further. They can open a bug with our engineering team assuming they don't spot anything out of the ordinary. You can contact them via clientcare@adobe.com.

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