How to "unstitch" profile data in identity map

Question

Yesterday I found that there were email addresses shared between unique IDs, so I changed a schema by unchecking the "Identity" of an email attribute, which was causing the identity to attach to a few others.

When I checked this morning for 1 sample profile, I saw that the identity remained stitched to multiple other identities. Since then I have disabled and deleted the datasets causing the erroneous stitching, but the identity is still messed up.

How can I go about resolving this issue?

arijitg · Accepted Answer

Hi @joesa1

I hope you made sure (from the identity graph) that the dataset you deleted is the only dataset contributed to that identity. If yes give it some time (48-72 hours) it shall cleanup both UPS & UIS.

Regards,

Arijit Ghosh

JoeSa1 · Answer

Thank you @arijitg , I was not aware of the time it took for the profiles to reconcile. Can you please define the acronyms for UPS and UIS? Regards,Joe

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