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gautham_madala
gautham_madala
Level 5
June 27, 2025
Solved

How to track the exit links in WEBSDK?

I am trying to track exit links in websdk but even though I have enabled everything I am not able to see it. 

 


Please let me know what else needs to be done

 

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    bjoern-koth
    bjoern-kothAccepted solution
    Adobe Employee
    June 30, 2025

    There is a "filter click details" button at the bottom of your screenshot that opens a custom code editor. I'd suggest placing some debug code in there. This is the what's getting called from the automatic click tracking and you can add modifications in there e.g., check if the domain an exit link points to is considered your own and rewrite the link type, etc.

    Cheers from Switzerland!
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    4 replies

    KumarRishii
    KumarRishii
    Level 5
    June 28, 2025

    @gautham_madala If external link tracking is enabled, open the browser's Network tab and click on an external link on your website. Verify if a request with eventType set to web.linkClick is being sent. If no such request appears, there may be an issue with event dispatching.

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      gautham_madala
      gautham_madalaAuthor
      Level 5
      June 28, 2025

      I tried a couple different ways. 
      It has to do so something with the callback script that I have to custom code. 
      However for now other/download works 
      Trying to figure out how exit link tracking is gonna work
      Thanks

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      bjoern-koth
      Adobe Employee
      bjoern-kothAdobe EmployeeAccepted solution
      Adobe Employee
      June 30, 2025

      There is a "filter click details" button at the bottom of your screenshot that opens a custom code editor. I'd suggest placing some debug code in there. This is the what's getting called from the automatic click tracking and you can add modifications in there e.g., check if the domain an exit link points to is considered your own and rewrite the link type, etc.

      Translate
      Cheers from Switzerland!
        Asheesh_Pandey
        Adobe Champion and Community Advisor
        Asheesh_PandeyAdobe Champion and Community Advisor
        Adobe Champion and Community Advisor
        June 29, 2025

        @gautham_madala The Web SDK automatically tracks clicks on <a> and <area> elements inside open Shadow DOMs. However, clicks inside closed Shadow DOMs are not tracked, as their internal structure is hidden from JavaScript code operating outside the component. You may want to implement custom solution if that is the case.

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        - Asheesh
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