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fern1
Level 5
July 12, 2022
Solved

Experience debugger not opening

Is anyone else having issues to open debugger? If I click on the extension nothing happens. Already tried removing it and reinstalling again but still nada. 


How can I fix this? 

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fern1Accepted solution
Level 5
July 19, 2022

Solved it!

 

I had the Adobe experience cloud debugger and the Adobe experience platform debugger installed and they were conflicting with each other. 

Uninstalled the experience cloud and the platform one worked!
I hope it also works for you guys!

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7 replies

fern1Author
Level 5
July 14, 2022

anyone??

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Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity Advisor
Community Advisor
July 15, 2022

Hello @fern1 

Are you looking at Adobe Experience Platform debugger? In which browser you're trying to installing? 

Can you also please check the browser extension's page is not restricted in your machine.  The extension works on browser settings. 

 

Here is the URL for Chrome browser

https://chrome.google.com/webstore/detail/adobe-experience-platform/bfnnokhpnncpkdmbokanobigaccjkpob 

 

Adding more steps to check if third party cookies are allowed in your browser like below for Chrome. 

 

Chrome > settings >  Privacy and security

 

Hope this helps. 

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Thanks, Gokul
Vijayakumar_Raju_CBE
Level 2
July 19, 2022

Hi @fern1,

I too facing the same issue, but any how this issue needs to be resolved by Adobe if that's is something face by any user across global. But I have a quick solution for your instead of depend with Chrome, you can try by using Microsoft Edge browser to install this addon. Its working fine for me.

For your reference please checkout this link: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/adobe-experience-platform-debugger-not-working-in-chrome/m-p/461345#M879.

Thanks

Vijay

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jane_120
Level 3
July 19, 2022

I am too facing the same issue for quite a long time! 

 

Tried on 2 different browsers, but nothing works.

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Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity Advisor
Community Advisor
July 19, 2022

Hi @jane_120 

I can able to install the AEP debugger in all browser like Chrome / Edge / Firefox so seems there is no issues - Can you please check your browser settings once.

 

Chrome browser

 

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Thanks, Gokul
jane_120
Level 3
July 26, 2022

Hi,

 

I tried installing in Edge but not happening.

 

For chrome, re-installed chrome and then Adobe Debugger extension got added.

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fern1AuthorAccepted solution
Level 5
July 19, 2022

Solved it!

 

I had the Adobe experience cloud debugger and the Adobe experience platform debugger installed and they were conflicting with each other. 

Uninstalled the experience cloud and the platform one worked!
I hope it also works for you guys!

Translate
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