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Dave_Hamel_2024
Level 3
August 21, 2018
Solved

EU Compliance error

Hello,

I am leveraging the EU compliance functionality and sat_track.  I used a console.log to tell me the state of the cookie but get a strange message from Launch.

"Uncaught (in promise) EU Compliance was not acknowledged by the user."

What does this mean, should I be concerned?

Thanks

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Gigazelle
GigazelleAccepted solution
Adobe Employee
November 27, 2018

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

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2 replies

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
November 27, 2018

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

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Dave_Hamel_2024Author
Level 3
December 6, 2018

Great!  That is what I assumed but it shows up in red which causes concerns.

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