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aurelie_lecluze
October 17, 2016
Solved

Error on Adobe Analytics

Hi everyone, I get this message "ERROR undefined Please submit this error id to Adobe Client Care for further diagnosis: auth-362f3b63-15e0-4880-9be6-5b6a3c0211f6", how can I resolve it? thanks a lot

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jantzen_b
jantzen_bAccepted solution
Adobe Employee
October 19, 2016

Aurelie,

Unfortunately, I think this does need to go to Client Care. The error isn't descriptive enough for me to give you general help. Go ahead and contact client care by emailing clientcare@adobe.com. Please include the screenshot and the steps you took to be presented that error.

 

Thanks,
Jantzen

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8 replies

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
October 17, 2016

Hi Aurelie,

Do you have a screenshot of where the error took place? I'm assuming you may need to Client Care on this one, but we'll definitely do our best to help if possible.

Thanks,
Jantzen

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aurelie_lecluzeAuthor
October 19, 2016

Hi Jantzen,

Thanks for your reply,

Please find enclosed a screenshot, could you give me support or send me a contact for client care? I cannot find any,

Thanks a lot,

Aurelie

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jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
October 19, 2016

Aurelie,

Unfortunately, I think this does need to go to Client Care. The error isn't descriptive enough for me to give you general help. Go ahead and contact client care by emailing clientcare@adobe.com. Please include the screenshot and the steps you took to be presented that error.

 

Thanks,
Jantzen

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aurelie_lecluzeAuthor
October 19, 2016

Thanks a lot for your help!

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aurelie_lecluzeAuthor
October 19, 2016

Hi again,

Please find the screenshot enclosed, I sent an email to adobe but my email address is not recognized as a user, it's not possible

thanks

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aurelie_lecluzeAuthor
October 19, 2016

Hi again,

Please find the screenshot enclosed, I sent an email to adobe but my email address is not recognized as a user, it's not possible

thanks

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jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
October 19, 2016

Are you a supported user for your organization? If not, you'll likely receive that error. Do you happen to know who might be a supported user from your organization?

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jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
October 20, 2016

Aurelie,

You can also contact your Account Manager regarding the supported user issue. If you don't know who your AM is, PM me your company info and I can send you their details.

 

Thanks,
Jantzen

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