Error in migrating Edge Audience from one sandbox to another in AEP | Community
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chandavi
New Member
August 18, 2025
Solved

Error in migrating Edge Audience from one sandbox to another in AEP

  • August 18, 2025
  • 1 reply
  • 1162 views

Hello,

I am trying to migrate a couple of Batch and Edge audiences from one sandbox to another in AEP using the Sandbox Tooling (Package) feature of AEP. The batch Audiences are all successfully migrated. However, the package failed for all the Edge Audiences with the following error message,

 

[
{
"taskType": "POST",
"taskStatus": "ERROR",
"artifact": {
"id": "364a3aed-1154-414d-a039-3cf7354ffb11",
"altId": null,
"type": "PROFILE_SEGMENT",
"found": false,
"count": 0,
"messages": [
{
"status": "FAIL_QUICKLY",
"attempt": 1,
"message": "com.adobe.dx.exim.commons.internal.client.rest.RestException: {\"requestId\":\"X8uZVV1wD5Kh3cPn74LTJ1Xv4UU4VHln_558f74799b3d4c1eb92fe6cbf79f9141\",\"errors\":{\"400\":[{\"code\":\"UPAPI-113447-400\",\"message\":\"The merge policy associated with segment is not Edge Active.\"}]},\"type\":\"https://ns.adobe.com/aep/errors/UPAPI-113447-400\",\"title\":\"The merge policy associated with segment is not Edge Active.\",\"status\""
}
]
}
}
]

 

Can someone please help me solve this?

 

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Best answer by ankitk1

Hi @chandavi ,

 

Edge audience require merge policy to be "Edge Active", which enables the audience for use with Adobe Experience Platform Edge services (for real-time segmentation and activation at the Edge).

When you migrate audiences, the referenced merge policy in the destination sandbox is likely not marked as Edge Active, so Edge audience creation fails.

Fixes:
Check merge policy in destination sandbox
re-export/re-import the audiences
if merge policy doesn't exist, create create a merge policy in destination same as in the original sandbox. 

Hopefully it should resolve the problem. 

Thanks 




1 reply

A
Adobe Employee
ankitk1Adobe EmployeeAccepted solution
Adobe Employee
August 18, 2025

Hi @chandavi ,

 

Edge audience require merge policy to be "Edge Active", which enables the audience for use with Adobe Experience Platform Edge services (for real-time segmentation and activation at the Edge).

When you migrate audiences, the referenced merge policy in the destination sandbox is likely not marked as Edge Active, so Edge audience creation fails.

Fixes:
Check merge policy in destination sandbox
re-export/re-import the audiences
if merge policy doesn't exist, create create a merge policy in destination same as in the original sandbox. 

Hopefully it should resolve the problem. 

Thanks 




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